Asked at the showroom, answered here.

Fifteen minutes is what we book, and the scanning itself takes about three minutes: the mattress scan and the pillow scan together. The rest is spent walking you through what the readings mean while they are still on the screen in front of you. Then you lie on what the scan points to, for as long as you like, and we match a mattress, base and pillow to what was measured rather than what you guessed.

Just yourself, in comfortable clothes. Everything else, including fresh hygiene layers for the trial bed, is prepared at the showroom.

Free, and there is nothing to sign. You keep your fitting results either way. We would rather you knew what your body needs and bought elsewhere than guessed and bought from us.

Please do, and it is better if you both come. Half of what we will show you only makes sense with two people on the mattress. We will set your two sides differently and you will feel where they meet.

Anyone who sleeps. Older parents, because the scan reads the support a spine needs now, not what felt fine twenty years ago. Children, because the pillow scan finds a height that keeps a small neck straight. Anyone with a back issue, because pressure and alignment are the two things it measures. And couples, because each of you is read separately.

Air-pressure sensors in the mattress read pressure and posture all night. If your hip drops, the support under it firms up. If your shoulder wants room, it eases off. If snoring starts, the head end lifts a little before it wakes anybody. All of that is there on night one. What it learns about you over weeks is written on the technology page, and so is what it cannot do.

Mattresses start at S$599 for a Sync I single and run to S$7,288 for an AI Pro XII king, so the honest answer is that it depends on the model and the size. A boxed mattress is one good surface built the same for everybody. If you sleep well now and you and your partner want the same feel, that may be all you need, and we would rather say so than sell past it. The fitting is free either way, and it tells you which model actually fits you.

Every mattress settles over time, and the software does not change that. We are not going to tell you it does. What protects you is what is inside the mattress and the warranty we put in writing: 10 years on the mattress structure, and 5 years on the smart base, both the frame and the electrics. Press on it yourself when you come in, and read the warranty before you buy, not after.

Not even slightly, and you have plenty of company. What most couples who consider it are actually solving is one bed with two bodies in it and only one firmness to go round. Before you give up a room, come and lie on a mattress that reads each side separately.

Yes. Positions, presets and sleep insights are in the CasAI app, with simple controls on the base as well. The AI Pro XII also runs fully automatically if you never open the app.

The adjustments are slow and near silent by design, and the pump runs under 40 decibels. You will not feel them happen. You will notice it in the morning, in the part of your back that usually complains.

Sync mattresses, Pro mattresses, the Elevate bases, most toppers and every pillow are in stock. The AI Pro and Air mattresses, the SyncBase and the ThermoTop AI are built to order in six to eight weeks, and a reservation holds your production slot.

An instalment plan for in-stock products is being confirmed, and it will appear here and at checkout once it is. Until then, pay by card at checkout or at the showroom.

On the warranty and returns page. It covers the warranty periods product by product, faulty items, returns and exchanges, order cancellation, refunds, disposal and delivery, in plain language.

Yes. Under Singapore's Lemon Law (the Consumer Protection (Fair Trading) Act), if a mattress is faulty you can ask for a repair, a replacement, a price reduction or a refund, and for the first six months the law assumes the fault was there from the start. Our own warranty sits on top of that. It does not take it away.

Every CasAI mattress and smart base carries a tiered warranty against manufacturing defects: 10 years on the mattress structure, and 5 years on the smart base, covering the frame and welds as well as the motors, control box, handset, sensors and cabling. A confirmed manufacturing defect is repaired or replaced at no cost to you, with no inspection, collection, transport, parts or labour charge, for as long as the claim falls inside the warranty period.

That is what the showroom is for, and why we scan you before you choose. The time you spend on the bed is what protects you: stay on it as long as you want, and bring whoever you share it with. If it still is not right, talk to us. For in-stock products a comfort-exchange window is being confirmed and will be published here. For made-to-order beds we look at a different firmness or configuration, an exchange or store credit, assessed case by case. An approved return of a product that is not faulty carries an S$80 transport and S$50 sanitation fee. A genuine defect is different, and costs you nothing.

There is no guaranteed return period for a change of mind on made-to-order beds. Where a product is not faulty, a return is assessed case by case and we would usually look at an exchange, a different configuration or store credit first. If a non-defect return is approved, the product has to come back clean and complete with every controller, cable and sensor, and an S$80 transport plus S$50 sanitation fee is deducted from the refund. Customised and made-to-order items, toppers, bed frames, display and clearance units, all pillows and opened accessories are not eligible, and pillow sales are final. Unopened accessories can go back within seven days for a S$25 fee. None of this touches a genuine defect, which is repaired or replaced at no cost to you.

Fair thing to ask about anything with moving parts. The motor carries a 5-year warranty and the smart-base electronics and sensors the same 5 years, and a confirmed defect is repaired or replaced. Repairs are handled by CasAI here in Singapore, not a hotline overseas.

CasAI delivers and installs your mattress and smart base, and pairs the app on site. Any visible damage, missing items or wrong products are put right if you tell us within 48 hours of delivery.

Yes. Like-for-like disposal is free during delivery: one old item of the same type for each item purchased. Extra items, items of a different type, or furniture that needs dismantling may carry a charge, which we quote before delivery. Everything has to be accessible and ready for removal.

CasAI Sleep Studio, 400 Balestier Road, #01-20, Singapore 329802. It is the Balestier furniture stretch, and there is a basement carpark in the building, so you can drive straight in.

Daily, 11.00am to 8.00pm.

Walk-ins are welcome. Booking ahead guarantees a consultant and a trial bed are reserved just for you.